Experience

Etsy • Remote

Senior Product Design Manager – Design Systems & Accessibility
Sept 2023 - Nov 2024

Led the team responsible for design systems and accessibility, supporting web and native app experiences across buyer- and seller-facing products. Owned the design system vision, strategy, and roadmap. Focused on adoption, elevating craft, and establishing a unified design language to support a brand refresh and native app redesign in 2025. Directly managed a team of 5 designers.

Highlights:

  • Defined the vision, strategy, and roadmap for designs systems across web and native platforms
  • Increased designer CSAT scores from 65 to 74 in Q3 2024
  • Secured leadership alignment for mandatory design system usage
  • Contributed systems competencies to Etsy’s product design competency matrix
  • Built and supported a design systems team through strategic hiring, hands-on coaching, and mentorship

Wayfair • Remote

Associate Director of Product Design – Design Systems
Aug 2022 - Sept 2023

Led the team responsible for Wayfair’s design system, supporting web and native app experiences across 8 branded themes for customer- and supplier-facing products. Owned the design system vision and strategy. Directly managed a multidisciplinary team of design managers, designers, technical writers, and program managers. Focused on evangelism, adoption, and evolving the system to meet organizational needs.

Highlights:

  • Defined and owned the vision, strategy, and roadmap for design systems and accessibility across web and native platforms
  • Built deep partnerships with leadership teams to develop OKRs and roadmaps that aligned the design system with business priorities and stakeholder needs
  • Cultivated an engaged design system community through education programs, office hours, and support channels

Senior Product Design Manager – Design Systems
Oct 2020 - Aug 2022

Led a team of 10 designers and owned the strategy for web and native app design systems, supporting both customer- and supplier-facing products for Wayfair’s portfolio of brands. Focused on cross-platform consistency, operational efficiency through consolidation and tooling improvements, and adoption.

Highlights:

  • Expanded scope of the design system to support both customer- and supplier- facing experiences
  • Consolidated three design systems into one, reducing effort to maintain multiple web design systems by 60%
  • Unified design language for web and native apps through a shared token repo
  • Migrated 180 designers from Sketch to Figma, leading tooling strategy, onboarding, and training
  • Led onboarding and training to support adoption of the design system and tools across the design team

Product Design Lead – Design Systems
Apr 2019 - Oct 2020

Strategic design leader on the design systems team focused on adoption and scaling the web design system to support Wayfair’s portfolio of brands.

Highlights:

  • Increased design system coverage from 61% to 85% in 6 months across web experiences
  • Defined and facilitated the implementation of design tokens to support 6+ branded themes
  • Reduced effort required to create and maintain themes by 80%
  • Launched redesign for Wayfair’s portfolio of brands through the design system
  • Developed and documented processes for contribution, peer reviews, releases, and deprecation

Sapient Razorfish • Boston

Senior Experience Designer
Jan 2017 - Mar 2019

Led product design and acted as product owner for productivity tools within Marcel, Publicis Groupe’s AI platform built in partnership with Microsoft. Integrated tools into the platform including Office 365, time tracking, and cloud-based file storage systems. Designed app and voice-based experiences including dialog flows and conversational UI.

Earlier work focused on digital experiences for clients including: BJ’s Wholesale Club, Prudential, and Comcast.

SilverTech • Manchester, NH

UI / UX Designer
Oct 2023 - Jan 2017

Led web design projects with a focus on user experience, interface design, information architecture, wireframes, prototypes, and style guides. Clients spanned various industries including: travel & tourism, higher education, nonprofit, healthcare, and finance.

Education

Southern New Hampshire University

MS in Marketing
2014 - 2017

BA in Graphic Design
2010 - 2013

Vermont Technical College

Software engineering courses via VAST

Speaking

Etsy, Building Accessible Products with Soren Hamby – Host
May 2024

Skills

  • Design systems
  • Design leadership
  • Design strategy
  • UI/UX design
  • Interaction design
  • Tokens
  • Accessibility

Let's talk about...

Scaling and evolving design systems, driving adoption through education and advocacy, building engaged design system communities, and fostering strong design cultures rooted in craft, consistency, and care.